OUR COMMITMENT TO PRIVACY

Your privacy is important to us and we will act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines our commitment, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.

WHAT WE COLLECT

The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include: your name, address, phone and other contact details (fax, email etc). You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services. We do not store your payment details in any way; they are transmitted directly by you to our payment processing provider.

HOW WE COLLECT IT

The personal information we collect is generally supplied directly by you through our Website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. There are also certain situations in which we may collect personal information about you from someone else. For example we may collect information from third parties including public sources, our related companies, your organization, your representatives and information service providers.

We also receive and store certain types of information through the use of ‘Cookies’, when you interact with Dopple via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognize your browser and provide quicker and easier use of our Website.

WHY WE COLLECT IT

We collect personal information for a number of reasons, including to: deliver, administer and improve the products and services that we offer you, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others and generally provide you with a premium customer experience.

WHO WE SHARE IT WITH

We may exchange your personal information with other companies who perform part of our service delivery or provide other support services to us, for example, organizations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, payment, debt collection and maintenance services. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorized by law, which may include emergency situations and assisting law enforcement agencies.

Third parties to whom we disclose personal information may be located in Canada, the United States of America, the United Kingdom, China, the Philippines and other countries.

THIRD-PARTY SITES

This Website may contain links to other websites operated by third parties (such as YouTube). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party websites and you should review the privacy policy of any Website you visit.

USE OF THIS WEBSITE OUTSIDE CANADA

We welcome visitors from outside Canada. However, this is an Canadian-based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit the Website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the Website may be entitled to access any personal information provided.

CHILDREN

We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.

ACCESSING YOUR PERSONAL INFORMATION

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Dopple reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.